Now with a press of an icon you’re linked to our trained operators who can help you. Just tell them what you want and we’ll get it for you. We’re here to help.
现在按下图标,我们训练有素的工作人员就可以联系和帮助您。您只 需要告诉他们您想要什么,我们可以立即帮助您。我们就是为您提供全方 位的帮助.
Concierge
礼宾服务
Health
健康
Personal Safety
个人安全
Anything
任何事
Staying healthy and safe while travelling isn’t always easy. Despite our best intentions problems can arise and the lack of English language, can be a challenge, especially in an emergency.
旅行时保持健康和安全并不是一件容易的事情。常常会出现各种问题,特别是在紧急的情况下,英语语言不足将为您带来不便
Our trained operators are available
24/7/365
Deal directly with operators who speak your language – Mandarin, Cantonese, and English
With 2LIFE Help simply press Send Alert and you’re linked to our trained operators who will know your location, evaluate the situation and get you the help you need.
我们训练有素的工作人员全天候24小时为您服务
您可以选择工作人员使用的语言—普通话、粤语和英语
您只需要在2LIFE帮助按下发送警报,我们训练有素的工作人员将能 够知道您的位置,评估您的情况,并为您提供您所需要的帮助
*These services incur a fee.
*这些服务需要您支付一定的费用
Booking a vacation experience in a foreign country can be complicated and time consuming. With 2LIFE Help we connect you with our expert travel operators. Simply press the Concierge icon and send us a message telling us what you want and our travel operators will help you find the best option and there’s no added cost. You simply pay what you normally would from the merchants.
While visiting a foreign country is exciting it can present travellers with unique challenges. Unfamiliar locations, cultural differences, and language barriers all contribute to make getting help more difficult. Now with 2LIFE Help you’ll enjoy peace of mind in knowing help is available in any situation. Simply press the Send Alert icon and you’ll be connected to our trained call centre staff who will know your location, evaluate your situation and get you the help you need.
订购国外的度假是一个复杂和耗时的过程。2LIFE帮助可以帮助您联 系专业的旅游操作员。您仅需要按下礼宾礼宾图标,并给我们留言告诉我 们您您需要什么,我们的旅游操作员将帮助您找到最好的选择并且不需要 支付高昂的旅游成本。您只需要正常支付旅游的费用
出国旅游是一次激动人心的体验,但是旅行者也会面临一些挑战和问 题。 陌生的地方,文化差异和语言障碍会为旅行带来困难。 现在有了 2LIFE帮助,您大可放松地享受旅游了。 您只需要简单地按下发送警告图 标,我们训练有素的呼叫中心工作人员就会知道您的位置,评估您的情况, 并立即提供您所需要的服务
Emergency protection wherever there is mobile coverage.
为所有的移动电话覆盖范围提供紧急保护
Mandarin, Cantonese and English speaking operators are available to assist.
普通话、广东话和英语操作员随时为您服务
Available 24/7
365 days of the year.
全天候24小时为您服务
If ever you need help for whatever reason simply press the icon and you’re linked to our trained call centre operators.
如果您无论需要什么帮助,您仅需要按下图标,我们训练有 素的呼叫中心工作人员将立即为您服务
Our solution tracks your location in real time and automatically sends updates to our call centre.
我们的解决方案实时跟踪您并自动发送更新到我们的呼叫 中心
Deliver alerts even when there is no credit on your mobile plan.
即使您的手机已经欠费,我们仍然提供警报服务
New Zealand Tourism approved operators.
持新西兰旅游部门服务许可的服务人员
Mandarin and Cantonese speaking operators available to assist.
普通话、广东话和英语操作员随时为您服务
Tell us what you want and our expert operators will find you the best option.
告诉我们您的需要,我们专业的操作员将为您找到最 好的选择
Make a request and our expert team does the rest.
发出请求,我们的专家团队将帮助您处理余下的一切
You pay just what you’d normally pay if you purchased it from the merchant.
您支付的费用与直接从商家购买无异
Wherever there is mobile coverage.
为所有的移动电话覆盖范围提供服务
Your safety is our number one concern. So whenever you’re feeling anxious or concerned about your safety or well-being simply press Send Alert. In New Zealand our service covers both 111 (emergencies) as well as other those situations when you “don’t want to bother the police or ambulance”.
Using our location technology and your phone’s GPS our software determines your location which is then sent to our call centre who will see your location on a map along with the address (when available).
All 2LIFE alerts are received by our New Zealand based call centre operators. Our trained operators are available 24/7 to respond to your alerts.
Mandarin, and Cantonese speaking operators are available to assist when necessary.
2LIFE offers our customers a comprehensive suite of help services. Depending on your situation we can dispatch 111 services (Ambulance; Fire; Police; Coastguard) or a Security Guard Patrol, and Vehicle Breakdown Assistance. If you find yourself lost or separated from your friends and don't know how to get home, we can arrange a “Safe Ride Home”. Note: A request for a Security Guard Patrol; Vehicle Breakdown Assistance; or Safe Ride Home incurs a cost.
In those situations, we can refer you to a local doctor, hospital or other specialist. When necessary we also can arrange transportation for you.
Our service is available on all leading mobile networks and is available wherever those networks offer mobile coverage. So we’ve got you covered wherever your mobile network provides mobile coverage.
Concierge is an easy way to order goods or services. Just tell us what you want and carry on with your vacation while our travel operators find you the best option.
There is No Added Cost. You pay just what you’d normally pay if you purchased it from the merchant.
There’s no obligation on your part. You always have the option to Accept or Decline any offer.
When you Accept the offer we then handle the purchase and once the merchant confirms the order we then charge your card and arrange for delivery of the service. Question Five: Are my credit card details secure? We do not store your credit card information or share it with merchants. All payment processing is handled by Payment Express using bank level security. Other personal information like your name and contact details is supplied only as needed to place your order.
Simply make a request and our team of trained operators do the rest. In New Zealand we offer booking assistance with: flights; airport and city transfers; accommodation; rental vehicles; attractions and activities; sightseeing tours and transport. In some cities we also offer: restaurant reservations; laundry and babysitting services; and help with purchasing flowers or gifts. Just tell us what you want and we’ll try to find it for you.
We’re happy to help you with any problem. If you have a complaint or concern about a service simply contact us at customerservice@2life.co.nz and tell us what went wrong and we’ll take it up with the provider on your behalf.
We accept all major credit cards including Union Pay as well as debit cards.
Mandarin and Cantonese speaking operators are available to assist with your request.
Please contact us at info@2life.co.nz and someone from our team will be in touch. For further information or answers to other questions please contact us at: info@2life.co.nz
您的安全是我们的首要关注点。因此,无论何时,只要您感到焦虑,或对自己的安全或健康感到担忧, 就可以按下“发送警报”键。在新西兰,您不仅可以通过拨打111(紧急电话),获得我们的服务,还可以在“不想求助于警察局或急救中心”时, 得到我们的帮助。
利用我们的定位技术及您手机上安装的GPS定位系统,我们的软件可以确定您向我们的呼叫中心发送警报时所处的位置。 呼叫中心会在一张标示有地址(可以标示地址时)的地图上,看到您的位置。
我们的呼叫中心设立在新西兰。这里的接线员负责接听所有的2LIFE报警。他们训练有素,会一天24小时、每周7天对您的报警做出响应。
中心配备有会说普通话及广东话的接线员,他们会在必要时为您提供协助。
2LIFE为客户提供一整套帮助服务,内容丰富。根据您的情况,我们可以为您安排111服务(急救中心、消防队、警察局或海岸警卫队)或安保巡逻队服务, 以及车辆故障服务。如果您发现自己迷路或与朋友走散, 而且不知道回家的路,我们也可以为您安排“安全接送服务”。注意:请求安保巡逻、车辆故障服务或安全接送服务,都需要付费。
当这些情况发生时,我们可以推荐您去找一位(delete)当地医生诊治,或去一家(delete)当地医院或其他专门机构就诊。必要时, 我们还可以为您安排送医。
我们可以通过一切先进的移动网络,向客户提供服务。而且,无论您处于这些网络所提供的移动服务范围的任何地方, 都能享用到我们的服务。因此,在您所使用的移动网络覆盖的任何区域,我们都能为您提供服务。
门房服务是您订购商品或服务的一种便捷途径。只要您将需求告诉我们,我们的旅行社人员就会在您休假的同时,为您找到最适合的商品或服务。
该服务不收取附加费用。您只需在向店主购买服务时,支付正常费用即可。
对此,您无需承担任何义务。至始至终,您都可以选择接受或拒绝任何提议。
在您接受提议后,我们就会对您的购买订单进行处理。一旦店主确认了订单,我们就会从您的银行卡扣费,并为您安排提供服务。
我们不对您的信用卡信息进行存储,或与店主共享。所有的支付过程都由快速支付系统进行处理。 该系统采用的是银行级的安防措施。其他个人信息,如您的姓名及联系方式,您只需在下单时提供给我们。
您只需提出需求,剩下的一切就交给我们训练有素的操作员团队吧!在新西兰,我们提供预订辅助服务,包括:预定航班、机场接送及安排城际出行; 预定食宿;预定车辆租赁;预定景点参观及活动参与;预定观光旅行及交通。在部分城市, 我们还提供:餐厅预订、洗衣及照看儿童服务;帮您购买鲜花或礼品;您只需将需求告诉我们,我们就将设法为您安排好一切。
能够帮助您解决任何问题,我们对此深感荣幸。如果您对服务有不满或担忧,只需发送电子邮件至 customerservice@2life.co.nz, 与我们联系。同时,将您遇到的问题告诉我们,我们就将代表您,与服务提供方就问题进行处理。
我们接受所有主要信用卡,包括银联卡及借记卡。
我们配备有会说普通话及广东话的接线员。他们会为您的需求提供协助。
请发送电子邮件至info@2life.co.nz 与我们联系。我们的团队人员将会与您接洽。 如需获取更多信息,或需要获取其他问题的答案,请发送电子邮件至info@2Life.co.nz与我们联系。
The following key principles guide how we collect, use, retain, and protect your personal information.
Personal information
Credit card details
The 2LIFE system records your general usage of the 2LIFE Help service. You authorize 2LIFE to record, collect, and retain the information described below in accordance with this Privacy Policy. 2LIFE will not track or obtain information concerning your location or record audio or text messages from your smartphone unless you initiate an alert using the 2LIFE Help App or you make a request for service(s) using the Concierge service. Once you initiate an alert, or request a service by the Concierge service, the 2LIFE Help System uploads your smartphone location information, along with the date, time and place of activation. We may determine your location using various means, including Global Position Systems, cellular triangulation, Wi‐Fi triangulation, or other location based services. Additionally, 2LIFE and their partners may record and maintain communications between you and the monitoring operators or emergency response personnel responding to your alert or your request for services using the Concierge service. These files are considered part of your personal information unless it is used in a manner that does not identify you individually.
The Company will take commercially reasonable actions to ensure that any non‐public personal information collected from you or processed on your behalf will remain secure and used only in a manner consistent with the Terms and Conditions and this Privacy Policy. We do not sell your personal information to third parties for their marketing purposes without your prior consent, but we do use third party software and services to assist us with providing the 2LIFE Help Services and collecting and analysing information regarding its use. We will comply with applicable laws concerning your privacy, including those that may restrict the types of information we may disclose about you or require us to provide you with additional notices.
If a 2LIFE Help alert is initiated from your smartphone your personal information will be disseminated to and viewable by third parties who may assist in the resolution of the crisis or follow up investigations. The 2LIFE Help System compiles incident information during an alert that is viewable through the 2LIFE Help response monitoring interface, which includes your profile information, location information, audio recordings of the incident, notes entered by responders, and possibly communications between you and 2LIFE operators. In order to facilitate or provide emergency response to a 2LIFE Help alert triggered by you, we may disseminate all or some of your personal information or provide access to the 2LIFE Help monitoring interface to third parties, which may include police, fire, ambulance, or other emergency response personnel, security personnel, campus or corporate monitoring operators, and emergency contacts that you establish in your user profile. By using the 2LIFE Help Service you authorize 2LIFE to access, use and disseminate your personal information as it deems appropriate to effectively manage and respond to an alert initiated through the 2LIFE Help App.
Additionally, we may share your personal information with certain third parties after the alert has been cancelled in an effort to reconstruct the incident, identify individuals involved in the incident, and prosecute perpetrators of any crime allegedly committed during the incident. Your personal information and any information recorded during an incident may become part of an on-going investigation and official case file, which may or may not be held in confidence. 2LIFE Help has no control over and is not responsible for the use of your personal information once it is disclosed to such third parties.
If a request for Concierge service is initiated from your mobile device your personal information may be disseminated to and viewable by third parties who assist us to administer and provide those services. This may include your profile information, location, credit card details and communications between you and our concierge operators.
2LIFE may be required to comply with demands for information as required by law. Examples of these demands include subpoenas, warrants, and civil or criminal discovery demands. 2LIFE may disclose your personal information following such a request if we determine, in our sole discretion, that such a disclosure is appropriate, necessary or required. You hereby authorize 2LIFE to access, use and disseminate your personal information in the manner described in this Privacy Policy.
Personal information that is collected by the 2LIFE Help System will be retained in a secure manner by 2LIFE while your account remains active and after you cancel your 2LIFE Help account for a period of time to comply with industry and audit requirements. Such information may not be readily accessible once archived off the 2LIFE Help System. 2LIFE will employ commercially reasonable administrative, procedural, physical and technical safeguards to protect personal information retained in its care.
You may revoke your consent to collect, use and disseminate your personal information at any time by contacting the 2LIFE customer service department by email at customerservice@2Life.co.nz; however, in the event of such revocation you agree to immediately cease using the 2LIFE Help Service and to cooperate with 2LIFE to deactivate your account. Merely cancelling the 2LIFE Help Service will not serve as a revocation of your consent since the 2LIFE Help Service may continue to be provided through the end of the paid‐for period. Your revocation of consent will not apply to incidents or investigations that are underway or occurred previously at the time of revocation.
No means of transmitting or storing information is totally secure. While 2LIFE will employ commercially reasonable efforts to protect your personal information, it cannot and does not guarantee that the use of the 2LIFE Help App, the 2LIFE Help System or the 2LIFE Help website is completely secure. As such, we are not responsible for loss, corruption or unauthorized access, acquisition or use of personal information (including credit card details), or for any resulting damages. You hereby agree to assume any and all risk associated with the unauthorized access to your personal information during its transmission. This Privacy Policy is part of and incorporated into the 2LIFE Terms and Conditions. You must agree to the Terms and Conditions prior to using the 2LIFE Help Service. By using the 2LIFE Help Service or any 2LIFE website, you acknowledge and consent to the terms of this Privacy Policy. Capitalized terms used in this Privacy Policy are defined above or in the Terms and Conditions. Any dispute between you and the Company shall be governed by the Terms and Conditions. The Terms and Conditions will control in the event of a conflict between this Privacy Policy and the Terms and Conditions. Any information that is collected via our 2LIFE Help service is covered by the Privacy Policy in effect at the time the time such information is collected. 2LIFE, in its sole discretion, reserves the right to change, update or revise any of the governing agreements in accordance with the terms of the Terms and Conditions. If we make any changes to this Privacy Policy, we will notify you of those changes by posting them on our website or app.
If you are an end user under the age of 18, please review this Agreement with your parent(s) or legal guardian. To use the 2LIFE Help Service your parent or legal guardian must agree to the terms and conditions contained herein and consent to you entering into this agreement. You also will be required to agree to this Agreement.
If you are a parent or guardian of an end user who is a minor, by entering into this Agreement you consent to your child’s acceptance of the terms and conditions contained in this Agreement, and our Privacy Policy, and consent to your child registration for and the use of the 2LIFE Help Service, and agree on behalf of yourself and your child to be bound by this Agreement, our Privacy Policy, and agree to ensure your child complies with the terms of this Agreement.
For the purpose of this Agreement, each of the following terms shall be
attributed the meaning set forth below:
2LIFE Account shall mean any information provided by you or relating to your
use of the 2LIFE Help Service including your Personal Information and Credit
card details and any information collected during your 2LIFE Help usage.
2LIFE Help App shall mean the 2LIFE software application that is downloaded to
a Mobile Device from an authorized App Store. The functionality of the 2LIFE
Help App is dependent on the capabilities of your Mobile Device, services
provided by your Carrier, and the version of the 2LIFE Help App. This definition
of the 2LIFE Help App shall be interpreted to include all future enhancements,
updates, modifications, or revisions to the 2LIFE Help App made by the
Company from time to time at its sole discretion and offered either to the
public generally.
2LIFE Help Service shall mean, individually and collectively, the offering,
provision and maintenance of products and services provided to you as the
End User under the terms of this Agreement, including the 2LIFE Help service
for Health and Personal Safety and the 2LIFE Help Concierge service.
2LIFE Help System shall mean (individually and collectively) the technologies,
computer software programs (including any applications that are hosted or
downloaded and installed on computers or any mobile devices), computer
hardware and hosting environments that are necessary for the proper
operation and support of the 2LIFE Help Service.
Authorized App Store shall mean an application store authorized by the
Company to make the 2LIFE Help App available for distribution via download to
a Mobile Device, including Google Play, and the iTunes App Store.
Billing Account shall mean any financial account established by you or a third
party to satisfy fees and other charges that are in any way related to your use
of the 2LIFE Help Service.
Carrier shall mean a Service Provider that provides services for your mobile
device, including: (i) cellular or wireless communication services for either
voice, data or SMS, and (ii) location based services.
Company shall mean the provider of the 2LIFE Help Service, namely 2LIFE Ltd.
and its officers, directors, employees, agents, owners, and affiliated companies
(including its subsidiaries, successors, and assignees, as may be applicable).
Domain Names shall mean any and all domain names and subdomain names
that are owned and registered by the Company.
End User shall mean you, individually, as the person entering into this
Agreement.
Force Majeure shall mean any causes beyond a Service Provider’s reasonable
control from fulfilling their obligations under this Agreement.
Governing Agreements shall mean those agreements between you and the
Company that collectively govern your use of the 2LIFE Help Service, along with
the privacy and use of your Personal Information, including this Agreement,
and the Privacy Policy.
Intellectual Property shall mean to the extent that any of the following are
recognized anywhere in the world, the underlying asset giving rise to actual or
potential intellectual property and/or proprietary rights, whether registered or
unregistered, including without limitation copyrights, patent rights (including
without limitation applications for patent protection), publicity rights, trade
secrets, and Trademarks (including applications for trademark registrations)
rights in any way related to the 2LIFE Help Service.
Mobile Device shall mean any technology device that is owned and provided
by you, as may be approved by the Company as a device compatible with the
2LIFE Help app. The functionality available through the 2LIFE Help app may
vary and is dependent on the capabilities of your Mobile Device. To determine
the exact functionality available for your Mobile Device you should check the
information available on the Company’s website or contact the Company’s
customer service department by email at: customerservice@2Life.co.nz.
Personal Information shall mean any data, information, message, audio or
recording, communication, statement, or report that is specifically related to
your identity, stored in or recorded by the 2LIFE Help System, and not
otherwise publically available, including without limiting the foregoing: (i) the
information in the Billing Account, (ii) profile information provided by you
during registration, such as name, email address, mobile phone numbers, and
any other information requested during registration that specifically relates to
your identity, and (iii) all information compiled by the 2LIFE Help System
relating to a 2LIFE alert triggered from your Mobile Device, (iv) all information
complied by the 2LIFE Help System relating to the 2LIFE Concierge services.
Notwithstanding the foregoing, the definition of Personal Information does not
include any information that is not personally identifiable or confidential in
nature (such as general information concerning your usage of the 2LIFE System
as may be aggregated with other data from other users of the 2LIFE System).
Privacy Policy shall mean those policies and procedures followed by the
Company relating to the protection and use of non-public, Personal
Information.
Service Area shall mean only New Zealand as further limited to only those
areas of the country that have cellular coverage for your Mobile Device.
Service Provider shall mean, individually and collectively, the Company and
any individual or entity that provides any aspect of the 2LIFE Help Service.
Supporting Services shall mean any and all services performed by the
Company, a Service Provider, or any other entity or individual that relates to
the operation, support or promotion of any aspect of the 2LIFE Help Service.
Terms and Conditions shall mean this End User Service and License
Agreement, the current version of which is available on the 2LIFE website
www.2Life.co.nz.
Third Party Social Network Service shall mean any third-party social network
service such as Facebook and Google Plus that you might use to create your
2LIFE Account.
Trademark shall mean any registered or otherwise protected trademarks,
trade names, service marks, service names, logos, and any protection from
trademark dilution owned by the Company, and other trademarks may be used
by the Company pursuant to licensing arrangements with various third parties.
User Codes shall mean your username, password, and such other terms as are
further defined herein.
2.1 Governing Agreements. This Agreement is a legal agreement between you
the End User and the Company and governs the collection, use, dissemination,
and retention of any non-public Personal Information collected or compiled by
the 2LIFE Help System or provided by you as part of your 2LIFE Account.
2.2 End User Requirements. As an End User of the 2LIFE Service, you must be
within the Service Area and at least 15 years of age, if you are under the age of
18, you or your parent or legal guardian must agree to this End User
Agreement. If you do not meet the definition of an End User do not accept this
End User Agreement or use the 2LIFE Service.
2.3 Third Party Beneficiaries. This Agreement is solely for your benefit as the
End User and does not create any enforceable rights by anyone other than
you. Service Providers are intended beneficiaries of this Agreement and
therefore such parties are entitled to enforce this Agreement.
2.4 Term. This End User Agreement shall commence upon you accepting the
terms when this Agreement is presented during the registration process and
continue in full force and effect until you terminate the service or the
Company revokes your access to the service.
2.5 Termination, Cancellation and Revocation. This Agreement will
automatically terminate either when the User terminates or cancels the
service or the Company revokes your access to the service. The Company may
terminate your access to and use of the 2LIFE Help Services at our sole
discretion and without any notice to you. If the Company revokes your access
to your 2LIFE Account and/or the use of the 2LIFE Help Service, this Agreement
will terminate effective at the time of revocation.
In consideration for the performance of all material obligations under this Agreement and subject to the limitations contained herein, the Company grants the End User, and you hereby accept, a nontransferable, nonexclusive, revocable, limited license to access and use the 2LIFE Help Service (including the 2LIFE Help App and your 2LIFE Account) within the Service Area in accordance with the terms and conditions set forth in this Agreement and in a manner intended for authorized use. The license shall become effective upon accepting this Agreement and remain valid until this Agreement is terminated as provided hereunder. The Company hereby reserves and retains all ownership, proprietary, or other rights not expressly granted hereunder. There is no monetary charge for the license granted hereunder. The license granted herein allows the End User to download the 2LIFE Help App from an Authorized App store to a single Mobile Device at any given time and to use the 2LIFE Help App and access your 2LIFE Account in accordance with this Agreement.
4.1 Intellectual Property Rights.
The following property is owned by and
constitutes the Intellectual Property of the Company or other Service Provider
or lawfully used by the Company or Service Provider pursuant to one or more
valid licensing agreements: the 2LIFE Help App, the 2LIFE Help System, the 2Life
website, Domain Names, the business processes underlying any aspect of the
2LIFE Help Service, any Trademarks used or displayed in connection with the
2LIFE Help Service, along with any goodwill created through the use and/or
marketing of the foregoing. All such Intellectual Property is protected by
applicable copyright, patent, trademark or other intellectual property law. You
acknowledge that this Agreement does not convey or grant any Intellectual
Property or other proprietary right to you except for the limited licenses set
forth in Section 3. You hereby agree to refrain from doing or causing, directly
or indirectly, any act that might impair the owner’s rights, title, or interest in
any of the Intellectual Property.
4.2 Usage Restrictions. Except as expressly authorized herein, you may not
copy, reproduce, reverse engineer, decompile, transmit, sell, display,
distribute, publish, broadcast, circulate, modify, disseminate, or commercially
exploit the Company’s Intellectual Property in any manner without the written
consent of the Company or, if not owned by the Company, the written consent
of the owner of such intellectual property.
4.3 Information Submitted by You. Do not send the Company information that
you consider proprietary. Any feedback, data, answers, questions, comments,
suggestions, ideas, concepts, know-how, or similar information that you send
to the Company will not be treated as confidential or proprietary. Other than
your Personal Information, the Company assumes no obligation to protect
information provided by you from disclosure and will be free to reproduce,
use, disseminate, and commercially exploit the information without restriction
and without any obligation to you.
5.1 Acceptable Use Policy.
You are solely responsible for any and all acts and
omissions that occur under your account or User Codes, and you agree not to
engage in unacceptable use of the 2LIFE Help Service, including but not limited
to the following activities: (i) creating a false identity or otherwise attempting
to mislead any person as to your identity or the origin of any communication
transmitted through the 2LIFE Help System; (ii) intentionally transmitting a
false or unjustified alert through the 2LIFE Help App; (iii) intentionally
transmitting a false or unjustified Concierge request through the 2LIFE Help App;
(iv) disseminating or transmitting any messages that do not pertain to the
intended use of the 2LIFE Help Service or that contain anything that is obscene,
defamatory, harassing, offensive, or malicious;(v) disseminating or
transmitting files, graphics, software, or other material that actually or
potentially infringes the Intellectual Property right of any person or entity;(vi)
exporting, re-exporting or otherwise transmitting data, information, or
software in violation of any applicable export or import law, regulation or
restriction;
(vii) interfering with, disrupting or attempting to gain unauthorized
access to information or other accounts hosted on the 2LIFE Help System;
(viii)
attempting to copy, modify, or reverse engineer the 2LIFE Help App, the 2Life
Help System or any other aspect of the 2LIFE Help Service;
(ix) downloading the
2LIFE Help App from an unauthorized site or using the 2LIFE Help app without
first agreeing to this Agreement as it may be amended from time to time;
(x)
using or attempting to use the 2LIFE Help App on a Mobile Device that does not
have an operating system supported by the 2LIFE Help App or a Mobile Device
that has been tampered with in contravention of rules established by the
manufacturer of the Mobile Device; (xi) allowing any other person to use the
Mobile Device in connection with the use of the 2LIFE Help App other than on
your behalf;
(xii) using the 2LIFE Help App in a manner that exploits or violates
the personal privacy of another individual;
(xiii) using or attempting to use the
2LIFE Help App outside the Service Area;
(xiv) engaging in any other activity
deemed by the Company to be in conflict with the spirit or intent of this
Agreement or the intended use of the 2LIFE Help Service.
The Company reserves the right to impose financial penalties or terminate
your license to use the 2LIFE Help Service for your failure to abide by this
Acceptable Use Policy. You agree that you will be responsible for any charges
resulting from your breach of responsibilities set forth in this Section 5 and
that the Company may use the Billing Account for payment of such charges.
5.2 End User Responsibilities. You hereby agree and understand that it is
solely your responsibility to:
(i) create and maintain a complete and accurate
profile in your 2LIFE Account, including a working email account to receive
notices from the Company and the correct mobile phone number associated
with the Mobile Device to facilitate communication with you;
(ii) properly
download and install the 2LIFE Help App from an Authorized App Store;
(iii) use
a compatible Mobile Device that has an operating system supported by the
2LIFE Help App;
(iv) accept all permissions requested by the 2LIFE Help App
upon initial download, including permission to access and use location
information;
(v) properly configure your Mobile Device to work with the 2Life
Help App, including, without limitation, enabling location services to access all
networks (i.e. GPS, cellular, and wireless) to locate your position and ensuring
there is sufficient battery life and file storage capacity necessary for the proper
operation of the 2LIFE Help App from an approved Carrier;
(vi) obtain the
necessary services for the proper operation of the 2LIFE Help App from an
approved Carrier;
(vii) maintain an account in good standing with an approved
Carrier, including, without limitation, paying for any charges related to the use
of your Mobile Device (including, without limitation, charges related to cellular
transmissions, SMS or other messaging, and data transmissions) even if those
charges arise as a result of using the 2LIFE Help App;
(viii) pay for any charges
imposed by a local or private authority related to emergency response
personnel responding to an alert initiated under your account regardless of
whether that alert was a false alarm or based on a real crisis or situation for
help;
(ix) pay for any charges imposed by a Security Guard Service or Vehicle
Breakdown Service (or 2LIFE Provider) related to their personnel responding to
an alert initiated under your account, regardless of whether that alert was a
false alarm or based on a real crisis or situation for help;
(x) pay for all charges
arising from the use of the 2LIFE Help Concierge Service;
(xi) ensuring that any
other apps or programs downloaded to your Mobile Device do not interfere
with the proper operation of the 2LIFE Help App;
(xii) agree to any other
agreements presented by 2LIFE as may be required by a Service Provider to
obtain products or services necessary for the operation of the 2LIFE Help
Service;
(xiii) as part of your subscription, if you require a response you may be
required to produce photo identification to the first responder to confirm your
identity.
5.3 User Codes. You must establish a password to access your profile
information. You must establish a username (your registered email address)
and password to login and access your 2LIFE Account through the 2LIFE App.
The User Codes are for your personal use only. You are responsible for
maintaining the confidentiality of the User Codes and for establishing sufficient
controls and taking such action to protect against disclosure of your User
Codes. You are responsible for all statements made, acts or omissions that
relate to your 2LIFE Account or the use of the 2LIFE Help App while access is
obtained using your User Codes, regardless of whether you authorize such use.
You are responsible for any purchases, damages, losses, costs, or breaches of
security incurred or caused by your failure to maintain the confidentiality of
your User Codes or your allowance of the user of the 2LIFE Help app, or your
2LIFE Account by anyone other than yourself. You agree to immediately notify
the Company if you become aware or suspect that your User Codes have been
lost, stolen, or compromised in any way, or if you become aware of possible or
actual unauthorized use of any aspect of the 2LIFE Help Service.
5.4. Terms of Payment. In order to maintain an active 2LIFE Account and have
use of the 2LIFE Help Service you are responsible for ensuring that all charges
are paid in full. If you establish a Billing Account on the 2LIFE Help System, you
agree to:
(i) all aspects of establishing and maintaining a Billing Account,
(ii)
payments for any charges related to the 2LIFE Help Service.
You hereby consent to pay the Company for all fees and other charges related
to the 2LIFE Help Service that become payable while your account remains
active.
5.4.1 Payment Express. Your billing and credit card information will be
transmitted to, stored and maintained by Payment Express. Each payment will
be processed on the Payment Express gateway. You do not need to have a
separate Payment Express account to facilitate payment.
5.4.2 Update your Billing Account. You may edit or update the credit or debit
card information associated with your Billing Account at any time provided the
new credit or debit card meets the requirements provided herein.
5.3. Establishing a Billing Account. By establishing a Billing Account, you
hereby acknowledge and agree that:
(i) You are a legal owner of the credit or debit card to be charged upon
payment, or you have full authority to authorize payment on the credit or
debit card related to the 2LIFE Help Service;
(ii) 2LIFE may automatically charge the Billing Account for fees and charges that
may arise in connection with the 2LIFE Help Service in accordance with the
terms set forth in the Terms and Conditions and those provided herein;
(iii) You will ensure that the credit or debit card and other information that is
requested as part of your Billing Account are current and accurate while the
Billing Account remains active;
(iv) The Company is not liable for any penalties, overdrafts, over-the- limit or
other charges resulting from your failure to maintain sufficient funds or credit
to satisfy the fees and other charges associated with the 2LIFE Help Service;
and
(v) The Company is authorized to maintain account information concerning
your Billing Account and update your credit or debit card information from the
applicable services provided by the Credit Card Industry in order to keep that
payment information current.
5.4 Declined Credit Card Payments
If the credit or debit card associated with your Billing Account is declined for
any reason, the Company will provide you notice via our chat service or by
email notification to the email address you have established for your Billing
Account. You will have ten (10) days from the date of notification to provide a
valid and acceptable form of payment to avoid cancellation of the 2LIFE Help
Service. During that period, your access to the 2LIFE Help Service will be
suspended and the 2LIFE Help Service will no longer process your requests.
5.5 Refund Policy. If you purchase services or goods through the 2LIFE Help
Service then any refund of the service or goods may be handled directly
between you and the applicable merchant or service provider, or the Company
may, if it chooses, to handle such returns or refunds for you or work with you
in order to facilitate such returns or refunds. You understand and agree that it
is in each merchant’s sole discretion as to which of its products (or services) if
any will be eligible for return for a refund, credit, or re-performance.
6.1 General Privacy Guidelines. The Company will abide by applicable laws,
rules, and regulations relating to the privacy of nonpublic, personal
information. The Company will also adhere to the 2LIFE Privacy Policy, which
sets forth the means by which and types of information the Company collects
through the use of the 2LIFE Help App, the 2LIFE Help Service, and the 2Life
Help System. The Company will take commercially reasonable actions to
ensure that any Personal Information collected from you or processed on your
behalf will remain secure and used only in a manner consistent with this
Agreement and the Privacy Policy.
You understand and agree that the use of any information personal or
otherwise provided to Third Party Social Network Service shall not be governed
by or subject to the protection afforded under this Agreement or Privacy
Policy.
6.2 Consent & License to Use Personal Information. You hereby grant to the
Company and its Service Providers a license to collect, store, retain, use,
display, and disseminate your Personal Information in accordance with the
Privacy Policy and this Agreement to manage your account, provide the
services promised to you, fulfill any other obligations under this Agreement,
comply with legal requirements, prevent fraud or misuse of the 2LIFE Help
Service, protect the Company’s rights or property, send you notifications
concerning the 2LIFE Help Service (including updates, usage tips, refer-a- friend
request, offers for new or additional products or services) or as otherwise
required hereunder. If a communication is directed to you, it may be initiated
by using your phone number, or email address, maintained as part of your
2LIFE Account. By agreeing to this Agreement you authorize the Company to
use your information for such purposes and you hereby consent to such
communication.
If an Alert is sent from your Mobile Device, you authorize the Company and
appropriate Service Providers to disseminate your Personal Information to
appropriate third parties (including personnel involved with emergency
dispatch, law enforcement, emergency response, campus security, and private
security providers) who may facilitate or provide the emergency response
and/or help service, or conduct follow up investigations. Additionally, if a
request for Concierge service is initiated from your Mobile Device your
personal information may be disseminated to and viewable by third parties
who assist us to administer and provide those services. This may include your
profile information, location, credit card details and communications between
you and our concierge operators.
If your Personal Information is disseminated in accordance with the Privacy
Policy and this Agreement, you acknowledge and agree that the Company shall
not be liable for such disclosure and you shall hold harmless the Company and
all Service Providers from any claims relating to such disclosure or user of your
Personal Information.
6.3 Use of Other Information. You agree that the Company may collect,
aggregate, and/or use without limitation or restriction other information that
does not personally identify you on its own or after it has been aggregated
with other data, including information provided by you or related to your use
of the 2LIFE Help Service.
Read this section carefully as it affects your legal rights.
7.1 Feature Limitations. Your access to and use of the 2LIFE Help App and the
features available to you will depend on the capabilities of your Mobile Device,
the services provided by your Carrier, and the version of the 2LIFE Help App.
Information provided in any advertisement, marketing material, or the
Company website may describe features or benefits that are not available to
you because of the above described limitation or may not be available because
they are offered only to a limited audience or locale. Additionally, the
Company may change the features of the 2LIFE Help Service at any time
without notice to you. It is your responsibility to determine the features of the
2LIFE Help App that are available to you through your own investigation or by
contacting the Company’s customer service department.
7.2 Emergency Response Limitations. The 2LIFE monitoring operators
responding to an alert initiated by you through the 2LIFE Help App or the 2Life
Help Service may, if in their sole discretion it is deemed appropriate under the
circumstances notify emergency response personnel (i.e. ambulance, fire,
police, campus security, private security personnel or your emergency
contacts) to provide you with on-location assistance. Based on information
transmitted through the 2LIFE Help System, the monitoring operators will use
commercially reasonable efforts to assess the nature and location of your
situation.
The 2LIFE monitoring operators will not notify emergency response personnel
unless they can confirm: (i) your location within reasonable accuracy, and (ii)
that an emergency actually exists. No Service Provider guarantees that any
emergency personnel will respond in a timely manner or at all, or that the
most appropriate personnel will respond. Additionally, emergency response
personnel may not respond because of regulations or policies.
7.3 Availability and Performance Limitations. No Service Provider makes any
guarantee of the availability or performance of the 2LIFE Help Service. You
hereby acknowledge and agree that from time to time the 2LIFE Help App
and/or 2LIFE Help System may be inaccessible, inoperable, experiencing
performance degradation, or may not perform as desired or designed for
various reasons, including but not limited to: (a) the lack, degradation, or
interruption of connectivity, functioning or availability of various technologies
that are necessary for proper operations of the 2LIFE Help Service, including
but not limited to the internet, telecommunications, data connections, cellular
wireless or satellite services provided by your carrier to your Mobile Device; (b)
periodic maintenance or enhancements to the 2LIFE Help App and/or 2Life
Help System; (c) operation malfunction or feature limitations, including the
inability to obtain audio, or location information during an alert; (d) your
failure to comply with your obligations set forth in section 5 of this Agreement.
You hereby acknowledge and agree that the Service Providers are not
responsible and shall in no way be liable for delays or interruptions in or lack of
availability of the 2LIFE Help Service or failure of the 2LIFE Help Service to
perform as desired. You further acknowledge and agree that this 2LIFE Help
Service is only available in the Service Area and only to the extent that your
Mobile Device is able to obtain cellular and wireless communications with the
2LIFE Help Service and transmit location information with reasonable accuracy.
You hereby further acknowledge and agree that not all 2LIFE Help Services are
available everywhere or all of the time within the Service Area particularly in
remote and isolated areas.
7.4.1 Acceptance of Orders. All of your orders for Concierge services are
subject to acceptance. Acceptance of your order will occur upon our delivery
of an email or SMS with confirmation by the Service Provider. We reserve the
right to refuse your order for any Concierge service for any or no reason.
7.4.2 Pricing and Payment Terms
You will be charged a fee for each product or service you order through the
2LIFE Help Service. By accepting the products or services offered you agree to
pay the fee and any other fees (for fulfilling your request) and all relevant taxes
that may accrue in relation to your transaction.
All payments from you will be processed via the credit or debit card you
supplied on your account.
Further you represent that any payment information you supply for your
account is true and complete
7.4.2 Shipment. The Service Providers and not the Company are responsible
for shipping products ordered by us directly to you. You may choose the
method of shipment and timing of delivery, and you will be charged shipping
and handling charges based on your choices.
7.4.3 Disclaimer of Warranties for Concierge Products and Services. The
services and products purchased by you through the Concierge Service are not
the services or products of the Company and we disclaim any and all
warranties relating to those service and products. Accordingly, the Service
Providers and not the Company are responsible for the services and products
they provide you. Further you agree to waive and release the Company,
officers, directors, employees and agents from any and all injuries, damages,
claims, liabilities, and costs that any such service or product may cause you to
suffer arising from or related to any act or omission of any Service Provider in
connection with their service or products. Further the Company is not
responsible for examining or evaluating, and we do not warrant the offerings
of, any Service Provider or their services or products. Further we do not
assume responsibility or any liability for the actions, services or products of the
Service Providers or any Third Parties.
7.4.4 Damaged or Defective Products and Services. The Service Providers and
not the Company are responsible for any damaged or defective product or
service. If a product or service is damaged or defective you may be entitled to
a refund or credit of the purchase price you paid for any damaged or defective
product or service provided you return such damage or defective product and
raise your concern with the Service Provider.
7.5 Force Majeure. Subject to applicable law, under no circumstances shall a
Service Provider be held liable for any delay or failure in performance resulting
directly or indirectly from an event of Force Majeure.
7.6 Disclaimer of Warranties. Subject to the applicable law, the 2LIFE Help
Service is provided “As Is”, “With all Faults”, “Where Available” and “As
Available” without representations, conditions or warranties of any kind.
Subject to the applicable law, each Service Provider hereby expressly disclaims
all express and implied warranties and conditions, including without limitation,
warranties of availability, reliability, usefulness, and the implied warranties of
merchantability, fitness for a particular purpose, course of dealing, and usage
of trade. No Service Provider warrants the accuracy, adequacy, or
completeness of the information or notifications transmitted through the 2Life
Help System and each Service Provider expressly disclaims all liability for any
error or omissions in such transmission. You acknowledge and agree that each
Service Provider cannot and does not guarantee continuous, uninterrupted or
completely secure access to the 2LIFE Help App, the 2LIFE Help Service, and/or
the 2LIFE Help System, or Local Authorities (including without limitation
ambulance, coastguard, fire, police) or other emergency response personnel
(campus security, private security personnel) will be notified of or respond to
an alert initiated by you through the 2LIFE Help App. Further the Company is
not involved in the provision of the Concierge services and we have no control
over and disclaim all liability for the quality, timing, failure to provide, or any
other aspect whatsoever of any of the Concierge service provided by the
Service Providers,
7.7 Conflicting Law. Some jurisdictions may not allow a waiver or limitation on
warranties or guarantees or the duration thereof. If you reside in such a
jurisdiction certain limitations, waivers or exclusions set forth in this section 7
may not apply to you.
Read this section carefully as it affects your legal rights.
8.1 Limitation of Liability. Subject to applicable law, in no event will a Service
Provider be liable for any damages (including without limitation direct,
indirect, punitive, special, incidental or consequential damages, cost of
procuring substitute services, damage to reputation, lost profits, losses, or
other expenses arising in connection with the provision or use of the 2LIFE Help
Service, regardless of whether such claims are based on fraud,
misrepresentation, contract, tort (whether intentional or based on negligence,
gross negligence, or recklessness), personal injury, death, invasion of privacy,
products liability, strict liability, or otherwise, or whether the Service Provider
has been advised of the possibility of such damages, losses or expenses.
Without limiting the foregoing, this limitation of liability includes but is not
limited to claims related to: (i) the unavailability of the 2LIFE Help System, the
2LIFE Help Service, and/or 2LIFE Help App, (ii) unauthorized access to the 2Life
Help App, 2LIFE Help System, 2LIFE Help Service, or your Personal Information,
(iii) any error, omission or failure of performance, (iv) any system failure,
including those resulting in interruption, defect, or delay in operation,
transmission, or emergency notification, and (v) any virus affecting the 2Life
Help System, 2LIFE Help App, your computer, or your Mobile Device. If you are
dissatisfied with the 2LIFE Help Service for any reason, your exclusive remedy
shall be to cease using the 2LIFE Help Service and cancel your account. You
agree that the aggregate and collective maximum liability of all Service
Providers to you based on any legal theory shall be limited to $100. Further
you waive all rights of subrogation or any other right of recovery against the
Company and any other Service Provider that any insurer or other person may
have as a result of paying any claim for any loss or injury to any person or
breach of contract. In addition, you agree that you shall not bring any claim or
action against any Service Provider arising from your use of the 2LIFE Help
Service.
8.2 Conflicting Law. Some jurisdictions may not allow the exclusion or
limitation of certain damages, including consequential or incidental damages.
If you reside in such a jurisdiction, certain limitations or exclusions set forth in
Section 8.1 may not apply to you.
8.3 Reliance on Limitations. You acknowledge that the Company has entered
into this End User Agreement in reliance upon the limitations and disclaimers
of liability, damages, and warranties set forth in this Agreement, and that the
same form an essential basis of the bargain between the parties. The parties
agree that the limitation and exclusions of liability and disclaimers specified in
this Agreement will survive termination and apply even if found to have failed
their essential purpose.
8.4 Indemnification. Subject to applicable law, you hereby agree to indemnify,
defend, and hold harmless each Service Provider from and against any and all
losses, damages (including without limitation, those that arise from property
damage, personal injury or death, invasion of privacy or any similar tort),
liabilities and costs (including without limitation, settlement costs and any legal
or other fees and expenses for investigating or defending any actions or
threatened actions) incurred by a Service Provider in connection with any
claim arising out of or related to unauthorized or inappropriate uses of the
2LIFE Help App, the 2LIFE Help Service, or 2LIFE Help System by you or anyone
else who uses your Mobile Device or User Codes. In connection with your
indemnification obligations hereunder, you agree to use your best efforts to
cooperate with each Service Provider in the defense of any such claim. Each
Service Provider reserves the right, at its own expense, to employ separate
counsel and assume the exclusive defense and control of any matter subject to
indemnification by you.
Read this section carefully as it affects your legal rights.
As set forth below, you understand and knowingly and voluntarily agree that
you and the Company are: (1) waiving the right to a trial, (2) submitting any
unresolved dispute to binding arbitration, and (3) waiving the right to
participate or be represented in any class action proceedings.
9.1 Dispute Defined. This Section 9 shall apply to any dispute, claim, or
controversy between you and the Company or any Service Provider (or any of
their respective successors, assignees, or heirs) in any way related to or arising
out of the provision or use of the 2LIFE Help Service, or your Personal
Information and any other matter related to, governed by, or arising out of any
Governing Agreement, whether based in contract, tort or otherwise, or
brought individually, jointly or as part of a class action. A Dispute shall also
include any issue related to the enforceability or applicability of any provision
of this Section 9.
9.2 Good Faith Negotiations. To the extent permitted by law, you and the
Company agree to attempt to resolve any Dispute that might arise by first
discussing the relevant issues in good faith without the intervention of third
parties.
9.3 Governing Law. You and the Company agree that any Dispute shall be
governed and resolved by applying the substantive laws of New Zealand
without regard to conflict of laws principles.
9.4 Binding Arbitration. To the fullest extent permitted by law, you and the
Company hereby agree that any Dispute (as defined in Section 9.1) that cannot
be resolved through informal negotiations between the parties shall be finally
resolved by confidential, binding, non-appealable, and enforceable arbitration.
The Dispute shall be brought before an approved arbitrator and resolved
under the commercial arbitration rules and mediation procedures and the
supplementary procedures for consumer related disputes. Your rights shall be
finally resolved by a neutral arbitrator, whose decision will be as enforceable
as a court order and subject to very limited review, if any, by a court. You and
the Company agree to give up the right to litigate any Dispute in court.
9.5 Alternative Jurisdiction and Venue. If the arbitration requirements of
Section 9.4 are held to be invalid by a court of competent jurisdiction or do not
apply for any other reason, you and the Company agree to submit to the
exclusive jurisdiction of the laws of New Zealand in a Court in Auckland, New
Zealand.
9.6 Class Action Waiver. You and the Company agree to waive the right to
participate or be represented in any class action proceedings in any way
related to the 2LIFE Service. You and the Company agree that any proceedings
to resolve any Dispute, whether in arbitration, court, or otherwise, will be
conducted solely on an individual basis, and that neither you nor the Company
will seek to have any Dispute heard as a class action. You and the Company
further agree that no arbitration or judicial proceeding will be joined without
the prior written consent of you, the Company and any other parties to any
such arbitration or judicial proceeding.
9.7 Limitation of Actions. To the extent permitted by applicable law, you and
the Company agree that any Dispute must be filed in an appropriate forum
(through arbitration or, if disallowed, in court) within one year from the
earliest date when the Dispute arose and could be filed, and thereafter, such
cause of action shall be permanently barred.
10.1 End User Modification Prohibited.
In order to use the 2LIFE Help Service,
you must accept this Agreement, and the Privacy Policy (If you have
established a Billing Account on the 2LIFE Help System) without modification,
addition or deletion. You may not modify any of the Governing Agreements at
any time or under any circumstances.
10.2 Modification by the Company. The Company, in its sole discretion, may
modify the terms and conditions of one or more of the Governing Agreements
at any time after providing you notice by posting the revised Governing
Agreement(s) on the 2LIFE Website. If you do not object to the changes in
accordance with Section 10.3 below, your continued use of the 2LIFE Service
after a thirty (30) day period following notice shall constitute your consent and
acceptance to the revised Governing Agreement(s).
10.3 End User Objection to Modification. In the event the Company modifies a
Governing Agreement, you may object to a change by providing written notice
to the Company (in accordance with Section 11.5) within thirty (30) days from
the date the change was posted on the Company website. Your written notice
must set forth the specific change(s) to which you object. You will only have
the right to object to a provision that has been modified by the Company since
the last version accepted by you; all other provisions shall remain in full force
and effect.
If you properly object to a change made by the Company, you will be bound by
a version of the revised Governing Agreement that excludes the specific
change(s) to which you object, but otherwise incorporates all other
modifications made by the Company.
10.4 This version of the Governing Agreement shall become effective thirty
(30) days after the change was posted on the Company website. The most
recent version of all Governing Agreements will be accessible through the
Company’s website and can be printed for your review and permanent
records.
11.1 Independent Contractor Status. The relationship between the Company
and any other Service Provider shall be solely that of independent contractors.
Nothing herein shall be construed to create a relationship between the
Company and any Service Provider in the nature of profit-sharing, partnership,
joint venture, principal/agent, employment, franchise or any other relationship
that might impose liability on the Company for the other Service Provider’s
past, present or future debts, liabilities, obligations, acts or omissions.
11.2 Assignments. This Agreement shall be binding upon and inure to the
benefit of the parties and their respective successors and permitted assignees.
You may not assign this Agreement or your rights or obligations hereunder or
otherwise transfer the 2LIFE Help Service to another person. The Company may
assign, at its sole discretion, this Agreement or any of its rights or obligations
hereunder without notice to or consent of the End User.
11.3 Waiver. A party’s failure to exercise any right, power or remedy under
this Agreement shall not operate as a waiver of a continuing breach or a similar
breach in the future. All rights and remedies provided under this Agreement
are cumulative and not exclusive of any other rights or remedies which are
otherwise available at law or equity.
11.4 Severability. If any provision of this Agreement (or portion thereof) is
deemed to be unlawful, void or for any reason unenforceable, then that
provision (or portion thereof) shall be deemed severable from this Agreement
and shall not affect the validity and enforceability of any remaining provisions.
The parties further agree, to the extent possible, to substitute for the invalid
provision (or portion thereof) a valid provision that approximates the intent
and economic effect of the invalid provision as closely as possible.
11.5 Notices and Contact Information. All notifications to the Company
required or permitted under this Agreement shall be sent via email to
legal@2Life.co.nz with the phrase “Legal Notice” in the subject line or by post
to 2LIFE Ltd., Attention: Legal Department, P.O. Box 25021, St Heliers,
Auckland, 1740. All notifications to you shall be communicated using the email
address you established as your username for your 2LIFE Account. You are
responsible for maintaining an accurate and functioning email in your 2Life
Account.
11.6 Headings. The headings referred to or used in this Agreement are for
reference and convenience purposes only and shall not in any way limit or
affect the meaning or interpretation of any of the terms hereof.
11.7 Survival. To the extent applicable the provisions of this Agreement
relating to the following rights or obligations shall survive the termination,
cancellation, expiration, revocation and/or rescission of this Agreement:
Section 2.3 (Third Party Beneficiaries), Section 4 (Ownership of Proprietary
Rights & Usage Restrictions), Section 6 (Privacy & Confidentiality of
Information), Section 7 (Disclaimers and Limitations of the 2LIFE Help Service),
Section 8 (Allocation of Risk), Section 9 (Dispute Resolution), this Section 11.7
(Survival) and any provision that: (i) expressly states its survival; (ii) is
necessary for the enforcement of a right, remedy or protection that arose prior
to the termination of this Agreement; or (iii) is necessary to interpret surviving
provisions.
11.8 Entire Agreement. The Governing Agreements represent the complete
and exclusive statement of the agreement and understanding between you
and the Company regarding your use of the 2LIFE Help Service, the terms of
payment, and the care and use of Personal Information. This Agreement
supersedes all prior and contemporaneous agreements and representations
regarding such subject matters, including, without limitation, any verbal
representations or agreement that may have been reached.
By indicating your assent when this Agreement is electronically presented
through the 2LIFE Help System, you acknowledge and expressly agree: (1) that
you have read and understand this Agreement, (2) to be bound by all of its
terms and conditions without modification or addition, and (3) that the act of
typing your name constitutes your electronic signature to this Agreement. If
you do not agree to all such terms and conditions, do not attempt to access of
use the 2LIFE Help System.
In the event of emergency or accident our call centre operators will dispatch Ambulance, Coastguard, Police, or Fire.
If you’re treated by an ambulance officer and/or transported in an ambulance because of a medical emergency there is a part charge you have to pay even if someone else calls the ambulance for you. If you’re eligible for New Zealand publicly funded health services, the charge across the country (GST inclusive is $88.00). If you’re not eligible for New Zealand publicly funded health services, the charge for non-eligible visitors (GST inclusive) is $800.00. If you’re a visitor and hold a Health and Travel insurance policy, you may be covered for the ambulance charges under your policy. If you’re eligible for New Zealand publicly funded health services, your ambulance charges are eligible to be covered under our plan. If you’re not eligible for New Zealand publicly funded health services, your ambulance charges are not eligible for payment under our plan.
3.1 Security Guard Patrol. In the event of a non-emergency (or non 111
situation) our call centre operators are able to dispatch a Security Guard Patrol
to your assistance.
3.2 Vehicle Breakdown Assistance. In the event of a vehicle breakdown or
problem our call centre operators are able to dispatch Vehicle Breakdown
Assistance for your assistance. Vehicle breakdown assistance includes or
covers: changing tires; jump starts when you have a flat battery; emergency
fuel, if you run out up to 5 liters will be delivered to you; keys lost or you are
locked out of your vehicle – please note that the cost for key cutting or
replacement of lost keys and locks are not covered; towing – we will send
someone to tow your vehicle to the nearest repairer or place of safety.
Further Vehicle breakdown assistance does not include or cover: pre-existing
incidents, or vehicles weighing over three (3) tons; unroadworthy vehicles;
vehicles requiring special recovery such as the use of four-wheel drive recovery
vehicles; vehicles participating in rallies or races; vehicles not on public roads
where permission for access has not yet been received; vehicles that have
been left unattended; vehicles in an accident.
Breakdown Assistance.
Ambulance charges: If you’re eligible for New Zealand publicly funded health
services the charge across the country (GST inclusive is $88.00). If you’re not
eligible for New Zealand publicly funded health services, the charge for non-
eligible visitors (GST inclusive) is $800.00. These charges are independent of
the 2LIFE Help Service.
Security charges: $65.00 plus GST for the first 30 minutes in attendance and
then $69.50 plus GST for each additional 30 minutes or part thereof.
Safe Ride Home (taxi service): The cost of the taxi fare plus an 8%
administration fee (Auckland Coop Taxi and Blue Bubble Taxi) and a $2.50
booking charge.
Vehicle Breakdown Assistance. $60.00 plus GST per call out.
All applicable charges will be charged to the user’s Billing Account.